:root{--ink: #12333b;--ink-soft: #4d6a72;--line: #dde6e4;--bg: #f4f7f6;--card: #ffffff;--brand: #0e5a68;--brand-deep: #0a4551;--accent: #e8a13a;--danger: #b23a3a;--ok: #2c7a4b;--radius: 12px}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font:16px/1.5 system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}.app-header{background:var(--brand);color:#fff;padding:max(env(safe-area-inset-top),12px) 16px 12px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:10}.app-header h1{font-size:17px;margin:0;font-weight:700;letter-spacing:.3px}.app-header small{color:#cfe3e7;display:block;font-size:12px}.app-header button{background:transparent;border:1px solid rgba(255,255,255,.4);color:#fff;border-radius:8px;padding:6px 12px;font-size:13px}.page{max-width:560px;margin:0 auto;padding:16px 16px 96px}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:16px;margin-bottom:14px}h2{font-size:18px;margin:4px 0 12px}p.sub{color:var(--ink-soft);font-size:14px;margin:0 0 16px}label{display:block;font-size:13px;color:var(--ink-soft);margin:12px 0 5px}input,select,textarea{width:100%;font:inherit;padding:12px;border:1px solid var(--line);border-radius:10px;background:#fff}textarea{min-height:90px;resize:vertical}button,.btn{font:inherit;font-weight:600;cursor:pointer;background:var(--brand);color:#fff;border:0;border-radius:10px;padding:13px 18px}button.block{width:100%;margin-top:16px}button.ghost{background:transparent;color:var(--brand);border:1px solid var(--brand)}button:disabled{opacity:.55}.alert{border-radius:10px;padding:11px 14px;font-size:14px;margin:10px 0}.alert.err{background:#fdeaea;color:var(--danger)}.alert.ok{background:#e8f6ec;color:var(--ok)}.alert.info{background:#eef3ff;color:#2b4d9b}.complaint-item{display:block;text-decoration:none;color:inherit;background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:14px;margin-bottom:10px}.complaint-item .no{font-size:12px;color:var(--ink-soft)}.complaint-item .title{font-weight:600;margin:2px 0 6px}.row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.badge{display:inline-block;padding:3px 10px;border-radius:99px;font-size:12px;font-weight:600}.b-new{background:#eef3ff;color:#2b4d9b}.b-assigned{background:#fff5e3;color:#8a5b00}.b-in_progress{background:#e8f4fb;color:#0b6394}.b-resolved{background:#e8f6ec;color:var(--ok)}.b-reopened{background:#fdeaea;color:var(--danger)}.b-closed{background:#eef1f0;color:#556}.b-rejected{background:#f3e8f8;color:#7a3a9b}.esc{color:var(--danger);font-size:12px;font-weight:700}.timeline{list-style:none;margin:0;padding:0}.timeline li{position:relative;padding:0 0 16px 22px;border-left:2px solid var(--line);margin-left:6px}.timeline li:before{content:"";position:absolute;left:-7px;top:3px;width:12px;height:12px;border-radius:50%;background:var(--accent);border:2px solid #fff}.timeline .when{font-size:12px;color:var(--ink-soft)}.fab{position:fixed;right:16px;bottom:max(env(safe-area-inset-bottom),16px);background:var(--accent);color:#3a2a08;border-radius:99px;padding:14px 20px;font-weight:700;box-shadow:0 8px 24px #00000038;border:0;text-decoration:none}.stars button{background:transparent;border:0;font-size:30px;padding:4px;color:#c9d4d2}.stars button.on{color:var(--accent)}.center{text-align:center;color:var(--ink-soft);padding:40px 0}a.link{color:var(--brand);font-weight:600}